Chargebacks

Identity Theft: When the purchase was made without the cardholder’s approval. This can happen either because of neglect keeping from the cardholder or because his information has been appropriated by credit card hijackers.

Duplicate Processing: Occurs because a transaction was charged to the cardholder’s account two or more times.

Unauthorized Transaction: Occurs because the cardholder denies participation in the transaction.

It is very important to submit any negative transactions to Critical (Chargebacks, Returns, Non-Friendly Refunds, etc.) for throughout analysis to optimize your risk rules, to add customer details to your Local Negative Database and to update the transaction status accordingly in our system.

Transaction Review Process

A wide range of output parameters and individual business rules is at your disposal, designed to adapt to your specific business needs.

Your group has complete flexibility for risk rules customization and changes take effect immediately.

Our Critical’s hands-on Risk Management Team is available to assist you in optimizing these rules.

Rejected: Internal Negative Database match or a scrubber decided to reject the transaction.

Declined: The bank, payments gateway or processing channel declined the transaction.

Privacy

Critical will never contact your customers directly. In case that we need to gather additional customer information, our team will contact your group.
Every element of data gathered from your side is displayed as a parameter in Critical system. The required and optional items are specified in the Request section of the Application Programming Interface (API) for each of the Critical web methods or handlers.

Pricing

We tailor our solutions and services to your specific business needs; therefore, pricing for the one-time setup fee depends on how you will use Critical.

To get Services Order proposal and Pricing details, contact us at sales@critical.net

We provide a free trial for you to evaluate our solution and ensure it meets your business needs.

To request a free trial, contact us at sales@critical.net

AT Methods

We offer multiple Critical web methods or handlers such as:

  • Real-Time Fraud Screening
  • User Profiling
  • User Account Login
  • SMS/Voice Verification
  • Global Photo ID Verification
  • Device identification
  • Knowledge-Based Authentication
You can have our Critical web methods immediately work according to your specific business needs. You have the option to enable one or multiple methods at once.

To activate any additional method, contact us at sales@critical.net

Refunds

It is very important to submit any Non-Friendly Refunds to Critical.net for throughout analysis to optimize your risk rules, to add customer details to your Local Negative Database and to update the transaction status accordingly in our system.

We verify users and their payment details before submitting it for processing, identifying suspicious accounts, avoiding Refunds and stopping fraudulent transactions that lead to Chargebacks.







Request A Demo

sales@critical.net
Costa Rica